Refund information

eSIM products are digital and supplier fulfilment or activation can affect refund eligibility.

Before requesting a refund

Do not delete the eSIM. Contact support with the order reference, destination, device model, and a description of the issue so the delivery and usage status can be checked.

How requests are assessed

SIM.Africa evaluates requests using the payment record, supplier fulfilment status, installation information, activation state, usage data when available, and the circumstances reported. A purchase is not automatically refundable simply because the customer changed plans or devices.

Technical problems

Give support a reasonable opportunity to troubleshoot. If a valid package cannot be delivered or a confirmed supplier fault prevents use, SIM.Africa will assess the available remedy under the applicable terms and consumer law.

Contact

Email support@sim.africa. Never include payment-card details.

Last updated: 22 August 2026.